Privacy Policy

Thank you for using Ep.Log Media Media Pvt. Ltd. (“Ep.Log”). Below is the privacy policy of Ep.Log

1. Introduction

At Ep.Log, our endeavour is to give you a pleasant user experience to ensure that you enjoy our services and products. To enable us to do this, we need to understand your preferences so we can deliver a personalized service and experience for you. Your privacy and the security of your data is enormously important to us. This policy is our attempt to transparently explain how and why we gather, store, share and use your personal and/or non-personal data. That is our objective, and this Privacy Policy (“Policy”) will explain exactly what we mean in further detail below.

2. About this Policy

This Policy sets out essential details relating to your data with Ep.Log. It explains Ep.Log’s policy regarding the collection, use, storage, disclosure and transfer of your data by Ep.Log and/or its subsidiary(ies) and/or affiliate(s) (collectively referred to as the "Company" or the “Affiliates”), for delivery of information, products, offerings and content via any mobile or internet connected device or otherwise (collectively the "Ep.Log Service(s)"). This Policy forms part and parcel of the Terms and Conditions of the Ep.Log. portal.

It is informed that Ep.Log may develop new or offer additional services from time to time. If the introduction of any such new or additional services results in any material change in the way we collect or process your data, we will provide you with more details or additional terms or policies, for your reference. Unless stated otherwise, all such additional services remain subject to this Policy.

3. Data collected by Ep.Log

Ep.Log collects various categories of data from you, and a non-exhaustive list of such data and their mode of collection is detailed below:

a. User Data

This is the personal data that is provided by you or collected by us to enable you to sign up for and use the Ep.Log Services. Subject to the type of Ep.Log Services you opt for, we may collect your personal data such as, your full name, username, password, email address, phone number, birth date, gender, address, profile photo and country.

This data is required to create your own personalized account for using Ep.Log Services. If you use a third party service (such as Facebook or Gmail) to create an account, we will receive personal data via such third party service but only when you have consented to such third party service for sharing your personal data with us. We are not responsible for the actions of such third-parties.

b. Usage Data

This is a combination of personal as well as non-personal data that is collected about you when you are accessing and/or using the Ep.Log Services, including:

  1. Information about your type of Ep.Log Service plan.
  2. Information about the date of creation of your Ep.Log account as well as date of deletion of your Ep.Log account.
  3. Information about your interactions with the Ep.Log Service such as your search queries (including the date and time of any requests you make), streaming history, playlists you create, your library, your browsing history, and your interactions with the Ep.Log Service, content, other Ep.Log users, eg. your comments on content etc. This also may include details of your use of third party applications in connection with the Ep.Log Service.
  4. User Content you post to Ep.Log, such as photos, playlist titles, and interactions with the Ep.Log Customer Service team or any other team controlled by Ep.Log.
  5. Apart from the above, we also collect certain technical data for betterment of Ep.Log Services for you, which may include:
    • URL information;
    • online identifiers including cookie data and IP addresses; Please note that we have a separate cookie policy, which can be accessed here.
    • Device data / device identifiers - information about the types of devices you are using such as unique device IDs, network connection type, Bluetooth, browser type, language, operating system, Ep.Log application version on the device, wifi networks available in the area for connecting Ep.Log platform with speakers etc., notification token, notification read.
  6. A combination of personal as well as non-personal data with respect to Payments, in case of Trial use of the Ep.Log Services or purchase of paid subscriptions at the Ep.Log platform, and information about the donations made towards any of the show(s) streaming at Ep.Log service. This data varies depending on the payment method, but an illustrative list of data collected is as follows –
    • Name
    • Date of birth;
    • Credit or debit card type, UPI details, expiration date, and certain protected digits of your card number;
    • Postal code;
    • Mobile phone number; and
    • Details of your purchase and payment history.

4. Usage of your data

We may use your Personal Data in accordance with the corresponding Terms and Conditions, and more particularly for the following purposes:

  1. Use of device identifiers or device data to administer the Platform, help diagnose problems with our servers, analyze trends, track users’ web page movements, help identify, and gather broad demographic information for aggregate use, for debugging purposes in case of crashes which may happen on certain category of devices, which were not included in the Ep.Log testing phase.
  2. To identify you from time to time, as required, and to validate your use of the Ep.Log Services,
  3. To provide you with the Services and the display of customized content, and targeted advertising both on our apps/websites and on other apps/websites that we advertise through,
  4. To provide personalized content, recommendations, features, and provide advertisements, content or features that match your interests and preferences,
  5. To communicate with the Ep.Log portal and Ep.Log Services and for resolving customer service issues,
  6. To determine when you link from our portal to one of our partner apps, such as (insert name of the partner apps), so that we can monitor the level of traffic that we generate for our partner apps,
  7. To ensure the technical functioning of all our products and services,
  8. To protect the Ep.Log’s and our partners’ copyrights,
  9. To enforce our Terms and Conditions,
  10. To comply with laws, requests from a government bodies or courts, or to respond to litigation,
  11. To enable us to use a third party to perform surveys measuring your experiences and use of Ep.Log Services,
  12. To conduct internal auditing, data analysis, and research to improve our products and services.
  13. To share your Personal Data with Ep.Log’s affiliates and group companies or certain third-parties, for any of the foregoing purposes, which affiliates may also combine your Personal Data with other information in this regard.
  14. To create statistics about the general use of the Ep.Log portal, and related websites, which helps us to develop new products and services, which may also be shared with our business partners and third party advertisers.
  15. To detect fraud, including fraudulent payments and fraudulent use of the Ep.Log Services.
  16. To fulfil contractual obligations with third parties, for example licensing agreements and to take appropriate action with respect to reports of intellectual property infringement and inappropriate content.

5. Sharing your Personal Data

Based on your selection of Ep.Log Services, your personal data may be shared in terms of the following:

  1. Third party applications and devices – If you connect your Ep.Log profile with any third-party application or device(s), we may share technical data in order to facilitate such service.
  2. Service providers – Certain service providers, who have a legitimate business relation with Ep.Log platform, provide us with technical and / or non-technical assistance and infrastructure, to facilitate Ep.Log services for you. An example of this is - using the services of Google Analytics. On behalf of us, they may need to access your personal data in order to provide their services to us.
  3. Payment processors - We may share your personal data with our payment processors as necessary to enable them to process your payments, and for anti-fraud purposes. An example of this is – using the services of third-party payments processor, i.e. Razorpay. However, please note that when you use the service of such third-party payments processor, you may be subjected to the terms and conditions of such third-parties, and Ep.Log is not responsible for your transaction(s) with such third-parties.
  4. Ep.Log affiliates and group companies - We will share your personal data with other Ep.Log group companies to carry out our daily business operations and to enable us to maintain and provide the Ep.Log Service to you.
  5. Law enforcement authorities – To comply with legal obligations under all applicable laws and regulations, we may share your personal data in accordance with the law, with law enforcement agencies, for all valid legal process, such as a search warrant, a court order, or a subpoena.

6. Links to other websites

We may display links to third party websites. Please note that we cannot control and cannot be held responsible for the activities of such websites. You should always read the privacy policy of a website to find out more about how personal data is collected and processed. The Sites may include links to other websites or applications. Such websites or applications are governed by their respective privacy policies, which are beyond our control. Once you leave our servers (you can tell where you are by checking the URL in the location bar on your browser), use of any information you provide is governed by the privacy policy of the operator of the application, you are visiting. That privacy policy may differ from ours. If you can't find the privacy policy of any of these sites via a link from the application's homepage, you should contact the application owners directly for more information. When we present Information to our advertisers - to help them understand our audience and confirm the value of advertising on our Sites - it is usually in the form of aggregated statistics on traffic to various pages / content within our Sites. We use third-party advertising companies to serve ads when you visit our Sites. These companies may use Information (excluding your name, address, email address or telephone number or other personally identifiable information) about your visits to this and other websites or application, in order to provide advertisements about goods and services of interest to you. We do not provide any personally identifiable information to third party websites / advertisers / ad-servers without your consent.


We may alter our Policy from time to time to incorporate necessary changes in technology, applicable law or any other variant. In any case, we reserve the right to change (at any point of time) the terms of this Policy or the Terms and Conditions. Any changes we make will be effective immediately on notice, which we may give by posting the new policy at Ep.Log website. Your use of Ep.Log Services after such notice will be deemed acceptance of such changes. We may also make reasonable efforts to inform you via electronic mail. In any case, you are advised to review this Policy periodically on the Ep.Log website to ensure that you are aware of the latest version of the policy.

8. Access, Correction and Deletion

The Website strives hard to keep its records updated and accurate with your latest information. You shall be responsible to ensure that the information or data you provide from time to time is and shall be correct, current and updated and you have all the rights, permissions and consents to provide such information or data.

You may note that deletion of certain information or withdrawal of consent may lead to cancellation of your access to the Website or your access to certain features and services of the Website. Additionally, we may not be able to process your request of correction, updating or deletion, in case the same is not supported by valid documents or data retention is required by the applicable law or law enforcement requests or under any judicial proceedings or it is extremely difficult to implement (such as requests related to backup copies or if a new system is required to process the request or change of technical design) or risks the privacy of other users. If there is an unresolved issue relating to your account, such as an outstanding credit on your account or an unresolved claim or dispute we will retain the necessary personal or non-personal data until the issue is resolved.

9. Queries and Complaints

We are committed to protect your personal information collected and processed by us and look forward to your continued support for the same.

In case of any grievance, feedback or concern regarding protection of your personal information, or any privacy-related feedback or concerns you may contact Abhijeet Thakar, Co-Founder & CEO | Ep.Log Media. email: bonjour@eplog.media